Our Policies

Cleaning:

The client should leave the apartment clear of any rubbish and in a generally clean condition. Should the apartment be left in an especially dirty condition, an additional cleaning charge may be taken from the client's deposit.

The client is to pay a cleaning fee (between 30 & 57 Euros depending on the apartment) towards the cleaning of the apartment, as well as the rental. This price is for 1 - 6 guests, for 7 guests or over, the client is to pay 72 Euros (this fee is already included in the price we will give you via email). The client should leave the apartment clear of any rubbish and in a generally clean condition. Should the apartment be left in an especially dirty condition, an additional cleaning charge may be taken from the client's deposit.

Changes in bookings:

In periods of high demand (Christmas, New Year, fairs and congresses, summer, bank holidays etc.) the following conditions apply:

  • Any lengthening of the original stay or change of arrival date will be modified and charged accordingly, on the condition of there being availability. The new prices will be sent by e-mail or telephone. In the same way, a minimum stay can be applied.
  • Any unauthorised increase in the number of guests which differs to that of the contract will be automatically charged to the client for the full occupancy this would be 45 Euros per night per person (from the returnable deposit or from the credit card) during the entire stay.

Damage to the apartment

Any damage to the apartment caused by the client (walls, furniture, utensils, electronic goods, etc.) will be discounted from the damage deposit of 200 Euros given by the client on arrival. If this amount does not cover the damage caused, the client will be obliged to pay the difference.

Cancellations

We strongly recommend the purchase of travel insurance, to recuperate any cancellation due to circumstances beyond the control of both parties.

  • If the client cancels 3 months prior to the arrival date, the landlord will refund the total amount of the reservation, minus expenses (up to 20%).
  • If the client cancels within 3 months to 32 days of the arrival date, the landlord will refund the total amount of the reservation, minus expenses (up to 30%) if the landlord has been able to find a suitable replacement for the same dates. In the case of the contrary the landlord is not obliged to refund any of the pre-payment.
  • If a client cancels between 32 - 0 days, the cancellation charge will be 100%.
  • It is strongly recommended that clients purchase trip cancellation insurance. If for any reason beyond their control, including force majeure, the company should be unable to provide to the client the property he has booked, they reserve the right to transfer him, upon agreement, to a similar property. If the price of the substituted property is less, the difference will be reimbursed to the client but if the price of the substituted property is higher, the difference will be charged to the Client. If, however, no agreement can be reached both contractual parties are authorised to cancel the contract. The company will refund to the Client all monies paid. In case of legal proceedings both parties agree to Spain, Barcelona.

Reservations

All apartments have a minimum 3 night stay, except during holiday dates and special events.

  • Confirmation. Upon receipt of pre-payment, a contract confirming the reservation will be sent, along with other information regarding the remaining balance, the apartment, details of how to find the street etc. and a contact telephone number
  • Arrival time. The client must advise as to the arrival time to Barcelona (e.g. flight time) upon receipt of the contract to allow the landlord to arrange the meeting at the apartment, exchange of keys etc. Check-in is at 14:00. Check-out is at 11:00am. We will try to accommodate all arrival and departure times.
  • Once the client has arrived in Barcelona, they must call the landlord on the contact telephone number on the contract, to confirm arrival.
  • Any arrival time out of normal business hours 9 a.m. - 9 p.m. Monday to Sunday will incur a charge of 30 Euros to cover the cost of availability. From 21.01h until 23:00h the charge is 30 Euros. From 23:01 to 9:00am, the charge will be 50 Euros).
  • The company does not accept any responsibility whatsoever for any damage, loss or injury to the guests or their belongings during their stay, either inside the apartment or outside.
  • KEYS to the apartment will only be given upon receipt of the balance and deposit in cash. If the client does not have this amount ready for collection, the balance will be charged to the clients credit card, and will incur extra administration charges + 7% local accommodation tax (VAT).

House Rules

As a client, you are expected to respect the rules of out apartments that pertain to the apartment itself and the community it belongs to. The apartment is not to be used as a party space, but that of an accommodation for sleeping, eating, relaxing, etc. Please read these rules thoroughly to avoid any problems. Our main aim is to provide our clients with quality accommodation and a good experience in Barcelona.

  1. Do not throw cigarette butts or anything else out of the windows. All the apartments have bins, and the neighbours can report you to the local council and the police.
  2. Please respect the neighbours in the building you are staying in - normal working people who need to get up early every day and go to work, and families with children. Also don't ring door bells of other occupants and avoid general poor behaviour. Respect the noise levels in the hallways, stairwells, balconies and whilst you are in the apartment itself. Parties are not allowed.
  3. Please turn off the air-conditioning or lights if you leave the apartment; we try to keep prices low and would like to conserve energy.
  4. Tourist tip: please lock the doors of the apartments and the front door of the building securely behind you and only take what you need with you for the day as there are professional pick pockets in most tourist areas.
  5. Please do not leave rubbish in the apartment when you check out. Rubbish must be thrown out and put into the grey bins at the end of the street or in the respective bins that will be indicated to you upon arrival to your apartment. The refuse collectors come every night. Please remember that according to the terms and conditions, money can be taken from the deposit if the apartment is left with rubbish.

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